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By cabincrew.com, Wed 4th Apr, 2012 at 16:48 |
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In a global marketplace, employing cabin crew who are able to converse with passenges in their own language is at the heart of good customer service. Airlines are by their very nature, international organisation, constantly crossing borders, and they rely on good communication, both for maintaining service standards and for passenger safety reasons. |
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As new commercial aviation routes open up, into and out of Asia and the Middle East, and as international air travel becomes an option for growing numbers of Chinese, Indian, Russian and Brazilian customers, multilingual cabin crew are becoming much |
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Read the full feature |
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