British Airways tackles the issue of nervous flyers

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By cabincrew.com on Tuesday 4th Sep, 2012 at 13:29

British Airways is launching a brand new instructional video aimed at calming down nervous flyers. The video launched on BA’s in-flight entertainment system on 1 September, and should become a useful tool for cabin crew needing to keep all passengers calm on flights.

The video explains why you should trust the pilot, what causes turbulence, and how to overcome nerves.
The film, presented by British Airways pilot and course leader Captain Steve Allright, takes information from the British Airways Flying with Confidence course – the airline’s one-day fear of flying programme – which has helped over 45,000 people overcome their fears.

In the video, Captain Allright explains the technical side of flying, how an aircraft operates and other areas that can give some customers cause for concern, such as turbulence. The video also gives advice from clinical psychologists on the course including relaxation techniques, and how best to deal with anxiety and feelings of panic.

The airline has also put a preview clip from the video on its YouTube site for customers who would like to know more about the course ahead of their flight.

Passengers will be able to watch the complete video on the British Airways Well Being channel, part of the range of options available on the airline’s in-flight entertainment system.



http://www.youtube.com/watch?v=qEPeDhkrSzY

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