Personal qualities the airlines look for in new recruits – From A to Z!

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By on Thursday 14th Mar, 2013 at 11:03

By Patricia Green

I am often asked, ‘What is X airline looking for exactly?’ Unfortunately there is not one simple answer – the recruiter has to see firstly that you meet the strict requirements. If you meet the requirements, what other skills will help you to get your dream job as Cabin Crew?

The airline recruiters will be looking for certain qualities in their new recruits to know that they will be able to cope with a very demanding job. So at the assessment day they will be looking to see how you communicate with others, how you present yourself and your team work skills.

They are also looking for that certain ‘something’ that they know that you will be perfect for the role – each airline will look for their own ‘something’! The qualities of Cabin Crew are extensive – you have to be a safety expert, a nurse, a chef and waitress, a cleaner, a babysitter, a tour guide, a counsellor and much more! The Cabin Crew job is so diverse and multi-faceted that you will be amazed at all the skills you learn…

Two of the most important qualities are flexibility and patience – they will get you through most day to day tasks onboard, but there are many more. Here is the A to Z of qualities that will make you better Cabin Crew – how many do you have?

Attentive - to listen to and look after your passengers without being overbearing
Brave – ultimately we are responsible for saving the lives of others
Caring - look after each other
Diplomatic – this will help you in any dispute or difficult situation
Energetic – it is a demanding job, so keep a smile on your face and keep up the energy
Flexible – be prepared for anything!
Genuine – stay true to yourself
Happy – no one wants to see miserable cabin crew...
Initiative - be prepared to think differently and use your imagination
Juggling – yes, you do have to be 10 people in one!
Knowledgeable – know your aircraft and your job, it may save your life one day
Likeable – be friendly to fellow crew as well as passengers
Motivating – lead by example, always...
Neighbourly – look out for each other – you are a team
Organised – schedules change often, be ready
Punctual – late for work, wave goodbye to your job – a flight won’t wait for you
Quick-Wit – a sense of humour is essential to get you through the day/night
Reassuring – this will help the passengers feel safe and also reflect on the airline
Safe – safety is non-negotiable
Tactful – sometimes you just have to be careful what you say!
Understanding – with passengers and crew, a little understanding goes a long way
Vivacious – just a little is good!
Willingness – to help, achieve and do well
X-factor – that special something...
Youthful – stay young at heart and long may you fly
Zest – even after a 10hour night flight from hell!

How did you do? Just having a few of these qualities will improve your chances of becoming Cabin Crew. Learn these qualities and nurture them and they will serve you very well in your future career. Once you are Cabin Crew, these qualities will also help you through many a difficult day (or night) in the skies and when things get tough – the tough get going!

About Patricia Green:
I have been Cabin Crew for major airlines in the UK and Middle East for six years and also a SCCM. For the last 6 years I have worked as a VIP Flight Attendant working for very high profile clients and world leaders on their private jets.

In 2011 I moved to flying on a freelance basis in order to concentrate on working as a freelance instructor as well as setting up as a Cabin Crew Consultant, so that I could advise potential crew how to get their dream job and help experienced crew move from commercial to corporate flying. In response to many requests from fellow crew and students, I have written a series of E-books to help guide new crew with lots of insider advice and useful hints and tips.

For more information please visit

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