A quick fix guide to telephone and video interviews

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By cabincrew.com on Tuesday 26th Nov, 2013 at 16:05

Now as part of the airline recruitment procedure, many recruiters are using telephone or video interviews as part of the pre-screening process. This obviously saves time and money for them as well as being able to recruit in some areas in the world where access to the worldwide open days or assessment days may be limited.

This is a bonus too for any potential cabin crew who may otherwise not get a chance, as they cannot travel a long distance to an open day or assessment day.

It allows the recruitment team judge where potential candidates may be recruited from, for example if they need designated language speakers or nationalities.

Improve your chances of success
They can pre screen candidates in advance and see if it would be worthwhile to set up an assessment day somewhere they may not usually travel to. So what can you do to improve your chances of success and hopefully leading onto an assessment day?

• Prepare some answers in advance for typical cabin crew interview questions. For example, ‘Why do you think you would make good cabin crew?’ or ‘Why do you want to work for our airline?’

• Practice your answers out loud and slowly at first until it sounds natural to you.

• Have your application forms copied out ready for your reference as they will probably ask you questions about your customer service experience, so be ready.

• They will want to check that you meet the general requirements for the role, so may ask you your height, how far you can swim and what languages you speak - even if that sounds obvious!

• Before the scheduled interview, take some deep breaths to keep yourself calm and control nerves - remember that everyone gets scared, but you are prepared. Knowledge is power…

How to handle video or Skype interviews
Video or Skype interviews are now also being used by some airlines to offer additional screening before the assessment day procedure. So how can you make sure you are prepared for those?

Firstly, check that you are somewhere quiet that has a reliable internet connection, so you don’t get cut off half way through, although these things still happen! Secondly prepare as above, but add these tips to your list:

• Make sure that your background is quite plain, no distractions on the wall behind you!

• Make sure you look presentable and smart, no one will want to interview you in pyjamas…

• Watch your body language, no folding arms or fidgeting. Sit tall as if at an interview, no slouching.

• Even if it feels silly, smile and hold eye contact with an imaginary person if you can’t see them, it really will help you focus and seem more relaxed. Practise!

• Check the camera’s view if you have time, so you can see that you look the part.

Be polite and courteous and try to avoid talking over the recruiter at any point, remember there may be a time delay too in the call, so allow extra time for that. Speak a little slower than you normally do and be clear in your speech. Try not to fill spaces with too many ‘ah’s’ or ‘but’ and do remember to breathe! Also be aware of culture and political correctness in what you say, you don’t want to be judged on a comment that may have come out wrong…

Prepare well and you are well on your way to passing the cabin crew telephone or video interview and heading on to the assessment day.

About the author:

Patricia Green has been Cabin Crew for major airlines in the UK and Middle East for seven years and also an SCCM. She has also worked as a VIP Flight Attendant working for very high profile clients and world leaders on their private jets. Recently Patricia moved to flying on a freelance basis in order to concentrate on working as a freelance instructor as well as setting up as a Cabin Crew Consultant. She advises potential crew how to get their dream job and helps experienced crew move from commercial to corporate flying. In response to many requests from fellow crew and students, Patricia has written a series of E-books to help guide new crew with lots of insider advice and useful hints and tips.

For more information please visit www.cabincrewconsultant.weebly.com

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